How to unsubscribe from China Telecom’s data package: Analysis of hot topics on the entire network in the past 10 days
With the popularity of mobile Internet, data packages have become the focus of users. Recently, the topic of how to unsubscribe from telecom data packages has surged in popularity, especially focusing on operational steps, fee disputes and customer service feedback. The following is a structured analysis based on the entire network data in the past 10 days.
1. Top 5 unsubscription issues for popular traffic packages across the entire network
| Ranking | Question keywords | Search volume share | Main platform |
|---|---|---|---|
| 1 | Telecom traffic package automatic renewal | 32% | Baidu/Weibo |
| 2 | Fees will still be deducted if you cancel the package | 25% | black cat complaint |
| 3 | 5G package cancellation process | 18% | Zhihu |
| 4 | Unsubscribe before the contract period expires | 15% | Tieba |
| 5 | Cancellation of overseas traffic package | 10% | little red book |
2. Operation Guide for Unsubscribing of Telecom Data Packages
According to official telecom channels and actual user testing, there are three main ways to unsubscribe:
| Way | Operation steps | Effective time | Applicable packages |
|---|---|---|---|
| SMS unsubscribe | Send "QXLLTC" to 10001 | Within 24 hours | Non-contract package |
| APP unsubscribe | Telecom Business Hall-Subscribed Business-Unsubscribe | Effective immediately | Some value-added services |
| Human customer service | Dial 10000 to number 3 | Need to confirm the work order | all types |
3. Solutions to high-frequency user complaints
Complaint platform data in the past week shows:
| Complaint type | Typical cases | official response | Resolution rate |
|---|---|---|---|
| Unsubscription failed | Multiple operations still show that it is in effect | System delay requires 72 hours | 89% |
| Liquidated damages dispute | 30% fee will be charged for the remaining 3 months of the contract period | Provide consumption vouchers to apply for exemption | 67% |
| Traffic overflow | Excess traffic charges will still be incurred after unsubscribing | Data function needs to be turned off manually | 93% |
4. Latest cancellation policy changes in 2023
According to the new regulations of the Ministry of Industry and Information Technology and telecommunications announcements:
1.Contract package: Starting from September 2023, online application for early termination will be supported, but 20% of the remaining monthly fees will be required (originally 30%)
2.International Roaming Package: Added real-time unsubscription function in the APP, and the remaining traffic after unsubscription can be discounted (refunded at 0.1 yuan per MB)
3.Family package: The primary card user can cancel the subscription on behalf of the secondary card without secondary verification.
5. Expert advice
1. Pass before unsubscribingTelecom official websiteCheck the contract period
2. Keep screenshots or SMS records of successful unsubscription
3. If you encounter a dispute, you can call 12300 to complain to the Ministry of Industry and Information Technology
4. It is recommended to use APP operation, which will leave traces throughout the process more reliably.
According to data monitoring, the number of discussions about "telecom unsubscription" in the past 10 days has increased by 210% year-on-year. It is recommended that users read the terms carefully when applying for a package and choose a suitable billing method. This article will be continuously updated with the latest unsubscription policy.
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